HomeMy WebLinkAboutAgenda Council Agenda 042910 - JointCity of Palm Beach Gardens
Joint Meeting – North County Communication Center Proposal
City of Palm Beach Gardens, Town of Jupiter and Town of Juno Beach
April 29, 2010
5:30 P.M.
Council Chambers, 10500 N. Military Trail, Palm Beach Gardens, FL 33410
I. PLEDGE OF ALLEGIANCE
II. ROLL CALL
III. WELCOME
MAYOR DAVID LEVY, CITY OF PALM BEACH GARDENS
MAYOR KAREN GOLONKA, TOWN OF JUPITER
MAYOR MORT LEVINE, TOWN OF JUNO BEACH
IV. PRESENTATIONS
A. CONSOLIDATION OF DISPATCH CENTER
POLICE CHIEF FRANK KITZEROW, TOWN OF JUPITER
POLICE CHIEF DENNIS WEINER, TOWN OF JUNO BEACH
POLICE CHIEF STEPHEN STEPP, CITY OF PALM BEACH GARDENS
COMMUNICATION MANAGER, JUDY BRANDT, CITY OF PALM BEACH GARDENS
B. GOVERNANCE AND FINANCE OF CONSOLIDATED DISPATCH CENTER
TOWN MANAGER ANDY LUKASIK, TOWN OF JUPITER
V. DISCUSSION
VI. ADJOURNMENT
In accordance with the Americans with Disabilities Act and Florida Statute 286.26, persons with disabilities
needing special accommodations to participate in this proceeding should contact the City Clerk’s Department, no
later than 5 days prior to the proceeding at telephone number (561) 799-4120 for assistance; if hearing impaired,
telephone the Florida Relay Service Numbers (800) 955-8771 (TDD) or (800) 955-8700 (VOICE), for assistance. If
a person decides to appeal any decision made by the Council, with respect to any matter considered at such meeting
or hearing, they will need a record of the proceedings, and for such purpose, they may need to ensure that a
verbatim record of the proceedings is made, which record includes the testimony and evidence upon which the
appeal is to be based.
NOTE: All presentation materials must be received by the City Clerk prior to the presentation to the Council.
Mayor Levy Mayor Golonka Mayor Levine
Vice Mayor Premuroso Vice Mayor Harrison Vice Mayor Greene
Council Member Russo Councilor Kuretski Vice Mayor Pro Tem Andel
Council Member Jablin Councilor Wodraska Councilmember Callaghan
Council Member Barnett Councilor Friedman Councilmember Lyons
Levels of
Service Transition Governance
Introduction
Introduction
•Review proposal to regionalize Police
Communication Services
•Proposal mirrors best practices in the
book “The Price of Government”
–Delivering value to the community in the form
of enhanced policing services
–Improving efficiency in an effort to squeeze
more value out of tax dollars received
TR
A
N
S
I
T
I
O
N
Operational Transition to RCC
TR
A
N
S
I
T
I
O
N
Strategic Plan Components
•Computer Aided Dispatch
•Records Management
•Radios
•Transition Strategies
•Operations
•Training
TR
A
N
S
I
T
I
O
N
Computer Aided Dispatch
•All three agencies working with same
system
•Latest advance of proven technology
•CAD to be installed in Jupiter/Juno Beach,
Fall 2010
•Jupiter training completed prior to move
TR
A
N
S
I
T
I
O
N
Dispatcher familiarization
•Exchange of maps
•Ride alongs
•Dispatcher for a day program
•Open house –new facility, Spring, 2011
•Early successes
–Interagency policy/operation standardization
–Integration of technology
–Cross jurisdictional training
–Staff level buy in
GO
V
E
R
N
A
N
C
E
Regional Communications Center
Governance Discussion
GO
V
E
R
N
A
N
C
E
RCC Governance and Operational
Model
•Cooperative relationship; not establishing a new
governmental entity.
•Interlocal agreement to establish the
relationship and responsibilities of the parties,
governance, and cost sharing.
•Palm Beach Gardens to provide administrative
services.
GO
V
E
R
N
A
N
C
E
Organizational Structure and
Responsibilities
•Municipal Councils: Policy Direction
–Establish service level expectations
–Appropriations and Budget
•Board of Directors: Administrative Policy Direction
–Preliminary Budget Approval/Transmittal to Councils
–Ensure compliance with service level expectations
•Technical Advisory Committee: Management
–staffing, organizational and technical guidance
•Palm Beach Gardens: Daily Operations
–Managing human resources
–Facility maintenance
GO
V
E
R
N
A
N
C
E
Municipal Councils: Policy
•Palm Beach Gardens City Council to
approve the RCC Annual Budget.
–RCC Budget will be included in Palm Beach
Gardens’ Annual Budget.
•Municipal Councils approve the
communities’ respective shares of the
operating costs for the RCC annually.
–Jupiter and Juno Beach budgets will reflect
only their shares of the annual costs.
GO
V
E
R
N
A
N
C
E
Board of Directors:
Administrative Policy
•Comprised of the Palm Beach Gardens,
Jupiter and Juno Beach managers.
•Responsible for:
–High level administrative policy decisions
–Planning
–Fiscal policies
–Preliminary budget approval and submittal to
Councils
GO
V
E
R
N
A
N
C
E
Technical Advisory Committee:
Management
•Comprised of the Palm Beach Gardens,
Jupiter and Juno Beach police chiefs
•Responsible for:
–Supervision of the RCC Director, including
evaluation.
–Staffing levels and training standards.
–Evaluation of technical system replacements
or upgrades.
GO
V
E
R
N
A
N
C
E
Palm Beach Gardens:
Daily Operations
•Management of day-to-day operations
–Staffing
–Scheduling
–Collective Bargaining (subject to Board
direction) and other personnel matters
–Budget preparation for Board review and
approval
–Financial management and audit functions
–Facility maintenance
–Records management
GO
V
E
R
N
A
N
C
E
Cost Sharing
•Short Term: Formula based upon population
•Long Term: Formula for cost sharing based
upon:
–Calls for Service volumes for each community
–Rolling average will be used to determine the
percentage share of cost
•Miscellaneous revenue distribution
–Based upon manner in which generated or calls for
service volume
GO
V
E
R
N
A
N
C
E
Cost Sharing
Population
% of
Population
Total
FY 2011 PROJECTED
NET Operation Costs
Stand Alone Regional
Cost
Avoidance
Palm
Beach
Gardens 49,941 48.0794%$1.4 M $1.3 M
Funding
Depreciation
and R&R
Jupiter 50,275 48.4009%$1.3 M $1.3 M
Building
Costs &
CAD/RMS
Juno Beach 3,656 3.5197%$280 K $100 K N/A
Totals 103,872 100%$2.98 M $2.7 M N/A
LE
V
E
L
S
O
F
S
E
R
V
I
C
E
Service Delivery Benefits
Regional Communications
Center
LE
V
E
L
S
O
F
S
E
R
V
I
C
E
Calls for service leveling
•Consistent staffing despite peaks and
valleys of call volume.
•Keep the “cat in the tree” level of
service
•1, 2, 3 versus 5 -10
LE
V
E
L
S
O
F
S
E
R
V
I
C
E
Agency Comparisons
•Chart Methodology
–February latest available month during
creation of presentation
–Number of calls received by Communications
Center personnel
–Time period is from 12:00 AM to 11:59 PM
–Monthly summary
–One day quick look
LE
V
E
L
S
O
F
S
E
R
V
I
C
E
Agency Comparisons
February, 2010
0
100
200
300
400
500
600
2/1 2/8 2/15 2/22 3/1
Date
Ca
l
l
s
R
e
c
e
i
v
e
d
Jupiter Palm Beach Gardens Juno
LE
V
E
L
S
O
F
S
E
R
V
I
C
E
Agency Comparisons
Sunday, February 7, 2010
0
5
10
15
20
25
12:00 AM 4:00 AM 8:00 AM 12:00 PM 4:00 PM 8:00 PM
Time
Ca
l
l
s
R
e
c
e
i
v
e
d
Jupiter Palm Beach Gardens Juno
LE
V
E
L
S
O
F
S
E
R
V
I
C
E
Staff resources
•Increased availability for a Communications Supervisor on all shifts.
•Additional resources to cover shift shortages
–Training
–Leave
–Emergencies
–Minimize Overtime needs
•Operational flexibility in assignment and services.
•National Accreditation consistency and standards.
LE
V
E
L
S
O
F
S
E
R
V
I
C
E
Interoperability Enhancements
•Decreased dispatch and response times.
–Eliminate transfer calls between agencies
–Streamlines workload during critical incidents
•pursuits, investigations, crashes, perimeters
LE
V
E
L
S
O
F
S
E
R
V
I
C
E
Interoperability Enhancements
•Creates regional situational awareness:
–Event notifications
–Lookouts
–Rapidly developing criminal events
–Large gatherings with the potential for movement
•Direct coordination during natural disasters:
–Resources
–Hardened facility ensures we’ll be here before,
during, and after
–Curfew/restrictions
LE
V
E
L
S
O
F
S
E
R
V
I
C
E
Enhanced Technology
•Best chance of saving lives
–Enhances dispatchers’ effectiveness
–Multiple emergencies
–Officer safety
•Enhancing services
–Community notifications
–License plate technologies (Donald Ross)
•Increase level of services while controlling costs through
economy of scale
LE
V
E
L
S
O
F
S
E
R
V
I
C
E
Call Center Capacity
•Expansion for call takers and dispatchers
–Ten (10) work stations
–Doubles each agency’s current capabilities
•Additional stations for unusual/major occurrences
–Natural and man made disasters
–Tip lines/alerts
–Short term special events
–High priority criminal events
–Future growth
LE
V
E
L
S
O
F
S
E
R
V
I
C
E
Infrastructure
•Emergency Operations Communications
Center
•Hardened facility –205 MPH winds
LE
V
E
L
S
O
F
S
E
R
V
I
C
E
Infrastructure
•Scalability based on needs / operations
•Redundancy for critical components
Conclusion
Conclusion
•Regionalization provides an opportunity to
deliver enhanced services
–Increase public and officer safety
•Annual operating and maintenance costs
are projected to be reduced for all
communities
•Provides opportunities to avoid and
minimize future capital costs